Healthcare Professionals

Committed to helping you meet the evolving challenges and opportunities in patient care.

Healthcare Professionals
  • Primary Care

    Supporting every aspect of your clinical practice, including physical exam, diagnostic cardiology, vitals monitoring and vision screening

  • Hospital Care

    Advancing products and technologies designed to speed patient recovery and streamline clinical workflows

  • Surgical Care

    Delivering innovations that enable reduced operating times, faster patient recovery and improved outcomes

  • Kidney Care

    Pioneering care in hemodialysis (HD), peritoneal dialysis (PD) and digital health to support better outcomes for your patients

  • Nutritional Care

    Personalizing nutritional care designed to improve patients’ health in the hospital, the ICU and at home

  • Respiratory Care

    Helping your patients with respiratory therapies designed to simplify delivery and improve mobility

  • Our Products & Services

    Our portfolio of acute, nutritional, renal, hospital and surgical care products helps advance healthcare around the world.

Perspectives

For nearly a century, we have worked at the intersection of saving and sustaining lives.

Perspectives

Our Story

Our 90-year heritage gives us distinct perspective on the needs of patients and caregivers. We lead today by putting those insights to work to deliver new, better healthcare solutions and access to care in the communities where we live and work.

Our Story
  • Our Leadership

    Our forward-looking leadership team is a driving force in ensuring we meet the needs of all our stakeholders – every day and everywhere.

  • Our Governance

    We are proud of our strong commitment to maintaining the highest standards of corporate governance.

  • Fueling Collaborative Innovation

    Nurturing a culture of innovation is critical to delivering on our mission to save and sustain lives. We partner with the healthcare community to continually find more efficient, smarter ways to help solve the world's most pressing healthcare challenges.

  • Corporate Responsibility

    We strive to create lasting value by empowering our patients, protecting our planet and championing our people and communities.

  • Diversity, Equity & Inclusion

    We are committed to attracting, motivating and retaining an inclusive and diverse workforce.

  • Our History

    For nearly a century, we’ve been focused on saving and sustaining lives and elevating patient care.

Patients

Helping you reach a healthy life, full of possibility.

Patients
  • General Healthcare

    Whether you are receiving care in the hospital, at your doctor’s office or at home, we are here to support every step of your journey.

  • Nutritional Care

    When medical conditions prevent you from adequately feeding yourself, we provide life-saving clinical nutrition options to help you regain your nutritional status.

  • Kidney Care

    Kidney disease is an ongoing journey for you and your family. While every journey is unique, Baxter is committed to supporting access to care options to meet your medical and lifestyle needs.

  • Respiratory Care

    We are committed to helping you with innovative products that deliver effective, proven respiratory therapy in the hospital and at home.

PartnerAdvantage Services

PartnerAdvantage Services

We are ready to make our partnership your advantage with our global technical services.

Our team is dedicated to serving your hospital needs with the highest caliber of technical assistance. Backed by nearly a century of expertise, we are uniquely positioned to provided end-to-end, specialized support for our products to ensure they deliver the intended life-saving and life-sustaining therapies. We're expanding that commitment by offering a new portal that addresses and provides solutions to your technical services needs. PartnerAdvantage Services provides comprehensive resources to support staff and maintain devices and clinical software.

PartnerAdvantage Services Portal

Connect with us for your technical service needs

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Service Offerings

Comprehensive Technical and Digital Support Packages

We support your connected products, with minimal disruption to your teams and downtime to your devices.

Full Service

Don't have the resources to service your devices? We can provide a comprehensive solution to all of your team’s technical support needs.
 

Shared Service

Need help only on specific projects or products? Partnering with us for  shared service can help you streamline operations, and optimize the use of your valuable internal resources.
 

Preventative Maintenance

Preventive maintenance (PM) can be time consuming; let Baxter do the work. We offer PM packages for the proactive maintenance of your platforms to ensure maintenance compliance.

Digital Implementation Support

Connecting your products to your Electronic Health Records (EHR) or to your network? Baxter can ensure the process goes smoothly and all cybersecurity regulations and protocols are followed. 

Training

Get certified to repair any of our devices to ensure you can repair your devices quickly and accurately as needed. 

Our expertise is accessible when you need it, from our responsive live support to our empowering on-demand resources.

Discover the Convenience of Anytime Self Service

Our expertise is accessible when you need it, from our responsive live support to our empowering on-demand resources.

Putting Solutions in Your Hands

The PartnerAdvantage Services Portal puts solutions to your technical service needs right at your fingertips to help you optimize device health and software performance. Get access on your own schedule to expedite your organization’s needs, streamline your workflows and minimize device downtime. 

One Portal, Many Advantages

  • Easy 24/7 access to all resources in one location to save you time
  • Reliable, up-to-date documentation and training resources
  • Online tracking of your Baxter device fleet
  • Ability to make online service requests and review service history
  • Spare parts order tracking
  • Multiple-user access improves insight and collaboration

Baxter Technical Support Directory by Product

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare. Connect with us your way. (US Market Only, click here for other markets).

Infusion Pumps

Sigma Spectrum and NovumIQ

Customer Service and Documentation

Pharmacy Automation & Software

DoseEdge Pharmacy Workflow Manager

Customer Support

Intellifel I.V.

Technical Support

  • Call: 1-877-399-2292 or 1-224-948-1879
  • Fax: 1-321-206-4594

Exactamix 1200/Exactamix 2400/Rapidfill ASF/Repeater Pump

Technical Support

Renal Products & Services

Homechoice (Pro)

Operational Support

  • Call: 1-800-553-6898, Prompt 1 or 1-224-948-1861
     

Requests for Service/Order Inquiries/Hardware Swap and Recovery

Amia Automated PD System with Sharesource Connectivity Platform

Operational Support/Requests for Service Inquiries/Hardware Swap and Recovery

  • Call: 1-800-553-6898, Prompt 1, Option 2 or 1-224-948-1861

PD Link/PD Adequest/Poet

Technical Support

  • Call: 1-800-525-2623, Prompt 2

 

Phoenix/Prismaflex/PrisMax/Exalis CentryNet/Mars

Technical Support

Spare Parts/Onsite Service

  • Call: 1-800-525-2623, Prompt 1

Online Documentation

Spare Parts Ordering Support