PartnerAdvantage Services

PartnerAdvantage Services

We are ready to make our partnership your advantage with our global technical services.

Our team is dedicated to serving your hospital needs with the highest caliber of technical assistance. Backed by nearly a century of expertise, we are uniquely positioned to provided end-to-end, specialized support for our products to ensure they deliver the intended life-saving and life-sustaining therapies. We're expanding that commitment by offering a new portal that addresses and provides solutions to your technical services needs. PartnerAdvantage Services provides comprehensive resources to support staff and maintain devices and clinical software.

Service Offerings

Comprehensive Technical and Digital Support Packages

We support your connected products, with minimal disruption to your teams and downtime to your devices.

Full Service

Don't have the resources to service your devices? We can provide a comprehensive solution to all of your team’s technical support needs.
 

Shared Service

Need help only on specific projects or products? Partnering with us for  shared service can help you streamline operations, and optimize the use of your valuable internal resources.
 

Preventative Maintenance

Preventive maintenance (PM) can be time consuming; let Baxter do the work. We offer PM packages for the proactive maintenance of your platforms to ensure maintenance compliance.

Digital Implementation Support

Connecting your products to your Electronic Health Records (EHR) or to your network? Baxter can ensure the process goes smoothly and all cybersecurity regulations and protocols are followed. 

Training

Get certified to repair any of our devices to ensure you can repair your devices quickly and accurately as needed. 

Our expertise is accessible when you need it, from our responsive live support to our empowering on-demand resources.

An employee works on his computer

Discover the Convenience of Anytime Self Service

The PartnerAdvantage Services Portal puts solutions to your technical service needs right at your fingertips to help you optimize device health and software performance. Get access on your own schedule to expedite your organization’s needs, streamline your workflows and minimize device downtime. 

One Portal, Many Advantages

  • Easy 24/7 access to all resources in one location to save you time
  • Reliable, up-to-date documentation and training resources
  • Online tracking of your Baxter device fleet
  • Ability to make online service requests and review service history
  • Spare parts order tracking
  • Multiple-user access improves insight and collaboration

Baxter Technical Support Directory by Product

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare. Connect with us your way. (US Market Only, click here for other markets).

Infusion Pumps

Sigma Spectrum

Customer Service, Parts, and Documentation

  • Call: 1-800-356-3454, Prompt 2 or 1-800-THE-PUMP (843-7867) Prompt 5
  • Fax: 1-866-766-0364
  • Email: [email protected]

Technical Support

Pharmacy Automation & Software

DoseEdge Pharmacy Workflow Manager

Customer Support

Intellifel I.V.

Technical Support

  • Call: 1-877-399-2292 or 1-224-948-1879
  • Fax: 1-321-206-4594

Exactamix 1200/Exactamix 2400/Rapidfill ASF/Repeater Pump

Technical Support

Renal Products & Services

Homechoice (Pro)

Operational Support

  • Call: 1-800-553-6898, Prompt 1 or 1-224-948-1861
     

Requests for Service/Order Inquiries/Hardware Swap and Recovery

Amia Automated PD System with Sharesource Connectivity Platform

Operational Support/Requests for Service Inquiries/Hardware Swap and Recovery

  • Call: 1-800-553-6898, Prompt 1, Option 2 or 1-224-948-1861

PD Link/PD Adequest/Poet

Technical Support

  • Call: 1-800-525-2623, Prompt 2

 

Phoenix/Prismaflex/PrisMax/Exalis CentryNet/Mars

Technical Support

Spare Parts/Onsite Service

  • Call: 1-800-525-2623, Prompt 1

Online Documentation

Spare Parts Ordering Support