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​Global Technical Services

​Global Technical Services

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare.

Please have the following information available when calling:

  • Account number
  • Customer number (only for ordering spare parts)
  • Hospital or facility name
  • Complete service or delivery address
  • Contact name and telephone number
  • Date service needed (required only for on-site service requests)
  • Any special instructions
  • Purchase order number (if applicable)
  • Brief description of problem (only for technical support)
  • Model and serial number of equipment
  • Part number(s) and quantity (only for ordering spare parts

 

Infusion Pumps

 

SIGMA SPECTRUM

Customer Service, Parts, and Documentation

Call 1-800-356-3454, Prompt 2

or 1-800-THE-PUMP (843-7867) Prompt 5

Fax 1-866-766-0364

Email: [email protected]

Online Technical Documentation and Spare Parts Ordering:

https://service.baxter.com

SIGMA SPECTRUM

Technical Support

Call 1-800-356-3454, Prompt 1

Fax 1-888-894-7794

Email: [email protected]

Pharmacy Automation & Software

 

DoseEdge Pharmacy Workflow Manager

Customer Support

Call 1-866-448-2529 (1-224-948-1878)

Fax 1-321-206-4594

Email: [email protected]

INTELLIFILL I.V.

Technical Services

Call 1-877-399-2292 (1-224-948-1879)

Fax 1-321-206-4594

EXACTAMIX 1200, EXACTAMIX 2400, RAPIDFILL ASF, and REPEATER Pump

Technical Services

Call 1-800-678-2292 (1-224-948-1881)

Fax 1-800-648-9646

Email Inquiries: [email protected]

Renal Products & Software

 

HOMECHOICE (PRO)

Operational Support

Call 1-800-553-6898, Prompt 1 (1-224-948-1861)

HOMECHOICE (PRO)

Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 2, Option 2

Fax 1-800-477-1121

Email: [email protected]

AMIA Automated PD System with SHARESOURCE Connectivity Platform

Operational Support, Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 1, Option 2 (1-224-948-1861)

PD LINK, PD ADEQUEST, POET OR RENALSOFT

Technical Assistance

Technical Support Call 1-800-525-2623, Prompt 2

PHOENIX, PRISMAFLEX, PRISMA, EXALIS, CENTRYNET, and MARS

Technical Support Call 1-800-525-2623, Prompt 2

Spare Parts, Onsite Service Call 1-800-525-2623, Prompt 1

Online Documentation and Spare Parts Ordering Support

(https://service.baxter.com)

Phone: 877-347-5500 or

Email: [email protected]