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The Renal Technical Support is dedicated in offering technical assistance for products manufactured and/or distributed by Baxter Healthcare Renal Division. For technical support, call 1-800-553-6898 and follow the prompts and options listed by product below.
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| Instrument |
| HOMECHOICE, HOMECHOICE PRO, QUANTUM, UV FLASH |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 1 |
24-Hour Support |
24-Hour Support |
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| Hemo Hardware Technical Assistance |
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| Instrument |
| ARENA, AURORA, SYSTEM 1000/TINA, 1550, EXTRAPURE R.O. |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 4, Option 1 |
8:30 AM-5:00 PM ET |
5:00 PM-8:30 AM ET |
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| Acute Hardware Technical Assistance |
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| Instrument |
| AQUARIUS |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 4, Option 2 |
24-Hour Support |
24-Hour Support |
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| Software Non-Technical Assistance |
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| Instrument |
| Software Ordering and Installation Scheduling |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 6 |
8:30 AM-6:00 PM ET |
N/A |
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| PD Link Software Technical Assistance |
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| Instrument |
| PD Link |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 6 |
8:30 AM-6:00 PM ET |
N/A |
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| Other PD Software Technical Assistance |
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| Instrument |
| PD ADEQUEST, POET, OR WEB PREPARE |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 6 |
8:30 AM-6:00 PM ET |
N/A |
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| Hemo Software Technical Assistance |
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| Instrument |
| ALTRA LINK, DIRECT CONNECT, INFO PASS, RENALLINK, RENALSOFT |
| Telephone number |
Business Hours |
Emergency Hours |
| 1-800-553-6898, Prompt 6 |
8:30 AM-6:00 PM ET |
N/A |
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