Your privacy is important to Baxter and if you have submitted a concern to Baxter, we have placed your issue into our Complaint Handling Process which is intended to investigate and take steps to resolve your concerns.
The following is a summary of how our process works. If you have any questions, please contact our Privacy Coordinator at 1-800-422-9837.
Step 1: Complete and submit the on-line Privacy Complaint Form or fax the form to 1-847-948-3642.
Step 2: Receive a communication within one (1) business day from Baxter acknowledging receipt of your complaint.
Step 3: Receive a communication from a Baxter employee assigned to investigate your concern within three (3) business days of the day you receive the communication from Baxter acknowledging receipt of your complaint.
Step 4: Baxter will conduct an investigation into your complaint.During this process, you may receive additional communications from the Baxter investigator.
Step 5: The investigator will contact you within fifteen (15) business days from the date he or she first contacted you with a proposed resolution to your concern.If you agree with the proposed resolution, you and the investigator will work together to close the matter.If you do not agree, the matter will be escalated to the Baxter Corporate Privacy Leader.
Step 6: If you and the investigator cannot resolve your concern, the Baxter Corporate Privacy Leader will take steps to resolve the matter.Within ten (10) business days of the escalation, the Corporate Privacy Leader will contact you to propose a resolution.
Step 7: If you agree to the resolution, you will work with the Corporate Privacy Leader to close the matter.
Step 8: If you and the Corporate Privacy Leader do not agree to a resolution, we will offer you the opportunity to take the matter to an independent third party for resolution.
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