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Contact & Support

Global Technical Services

The Global Services team is dedicated in offering technical assistance for renal products and infusion pumps manufactured and/or distributed by Baxter Healthcare.


For technical support, call 1-800-553-6898 and follow the prompts and options listed by product below.Please have the following information available when calling:


  • Account number
  • Customer number (only for ordering spare parts)
  • Hospital or facility name
  • Complete service or delivery address
  • Contact name and telephone number
  • Date service (required only for on-site service requests)
  • Any special instructions
  • Purchase order number (if applicable)
  • Brief description of problem (only for technical support)
  • Model and serial number of equipment
  • Part number(s) and quantity (only for ordering spare parts)
HOMECHOICE (PRO) Operational Support Call 1-800-553-6898, Prompt 1
PD LINK, PD ADEQUEST, POET OR RENALSOFT Technical Assistance Call 1-800-553-6898, Prompt 6 For non-technical assistance, please email
Ordering Spare Parts Call 1-800-553-6898, Prompt 2, Option 1 Fax 1-800-477-1121 Email inquiries:
Hemo Hardware Technical Assistance Call 1-800-553-6898, Prompt 4, Option 1
Onsite Service Requests Call 1-800-553-6898, Prompt 3
Post warranty service agreements Call 1-800-553-6898, Prompt 5, Option 3


Infusion Pumps


Ordering Spare Parts Call 1-800-THE-PUMP (843-7867) Fax 1-800-477-1121 Email inquiries:
Service Documentation Please visit with your login and password. If you do not have a login and password, call 1-800-THE-PUMP (843-7867), Prompt 2, or