Contact & Support

Global Technical Services

The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare.

Please have the following information available when calling:

· Account number
· Customer number (only for ordering spare parts)
· Hospital or facility name
· Complete service or delivery address
· Contact name and telephone number
· Date service needed (required only for on-site service requests)
· Any special instructions
· Purchase order number (if applicable)
· Brief description of problem (only for technical support)
· Model and serial number of equipment
· Part number(s) and quantity (only for ordering spare parts

Infusion Pumps

SIGMA SPECTRUM Customer Service, Parts, and Documentation

Call 1-800-356-3454, Prompt 2

or 1-800-THE-PUMP (843-7867) Prompt 5

Fax 1-866-766-0364

Email: customersupport@sigmapumps.com

SIGMA SPECTRUM Technical Support

Call 1-800-356-3454, Prompt 1

Fax 1-888-894-7794

Email: medinatechsupport@baxter.com

Pharmacy Automation & Software

DoseEdge Pharmacy Workflow Manager Customer Support

Call 1-866-448-2529 (1-224-948-1878)

Fax 1-321-206-4594

Email: DoseEdgeSupport@baxter.com

INTELLIFILL I.V. Technical Services

Call 1-877-399-2292 (1-224-948-1879)

Fax 1-321-206-4594

EXACTAMIX 1200, EXACTAMIX 2400, RAPIDFILL ASF, and REPEATER Pump Technical Services

Call 1-800-678-2292 (1-224-948-1881)

Fax 1-800-648-9646

Email Inquiries: cotechsupport@baxter.com

Renal Products & Software

HOMECHOICE (PRO) Operational Support

Call 1-800-553-6898, Prompt 1 (1-224-948-1861)

HOMECHOICE (PRO)

Requests for Service, Order Inquiries, Hardware Swap and Recovery

Call 1-800-553-6898, Prompt 2, Option 2

Fax 1-800-477-1121

Email: GTS_Customer_Service_Parts_Largo@baxter.com

PD LINK, PD ADEQUEST, POET OR RENALSOFT Technical Assistance

Call 1-800-553-6898, Prompt 6

Gambro PHOENIX, PRISMAFLEX, PRISMA, EXALIS, CENTRYNET, and MARS

Technical Support Call 1-800-525-2623, Prompt 1

Spare Parts, Onsite Service Call 1-800-525-2623, Prompt 2